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ABOUT CENTRE

Find out more about what we do and our team.

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The Spring Service Offer

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May Bank Holiday Opening Hours

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The BMW X5 Loyalty Offer

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The BMW Apprenticeship Scheme

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Our Current Offers

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We're Hiring: Retail Sales Administrator

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We're Hiring: Product Genius

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WE'RE ON SOCIAL MEDIA

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The BMW i Range

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Snow Centre Partnership

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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THE NEW BMW X5

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INTRODUCING… THE 8

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The BMW Apprenticeship Scheme

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BMW Help: Recalls

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The Specialist Cars Opt In

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Check In. Top Up. Check Out.

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VED Tax Changes

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BMW i8 Roadster

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Bump it. Snap it. Send it.

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0% Financing on Servicing & Parts at Specialist Cars

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Impress with the new BMW Shadow Edition

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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BMW Integrated Navigation at Specialist Cars

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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WE ARE RECRUITING

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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The Specialist Cars Spring Offers

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Meet the team

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Julian Bourne

Head of Business

Ashley Wicks

BMW Sales Manager
  • Department BMW Sales

Dan Tucker

Retail Sales Manager
  • Department BMW Sales

Tony Gair

Loyalty Manager
  • Department BMW Sales

Steve Hudson

Retail Sales Consultant
  • Department BMW Sales

Jamil Hanif

Retail Sales Consultant

Cornell Greer

Retail Sales Consultant
  • Department BMW Sales

Yusuf Akburak

Retail Sales Consultant
  • Department BMW Sales

Hee Kiat Goh

Retail Sales Consultant
  • Department BMW Sales

Riordan Molloy

Retail Sales Consultant
  • Department BMW Sales

Tony Yendell

Used Car Stock Controller
  • Department BMW Sales

Ian Glantz

Corporate Sales Manager
  • Department Corporate

Verina Lord

BMW Showroom Host

Charlotte Akerman

BMW Showroom Host

Sales Administrators

  • Department BMW Sales

John Fincher

Aftersales Manager
  • Department Aftersales

Butch Buczynski

Senior Service Advisor
  • Department Aftersales

Rebecca Bulbrook

Service Administrator

Lynda James

Service Administrator

Emily Conrad

Service Advisor
  • Department Aftersales

Leanne Aradi

Service Advisor

Rhys Davies

Parts Advisor

Lee Tynan

Parts Advisor

Service Advisors

  • Department Aftersales

Tony Collins

Parts Manager
  • Department Aftersales

David Niven

Accountant
  • Department Finance

Tim Brighton

Accountant
  • Department Finance

Parts Team

  • Department Aftersales

Workshop

  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service, Great communication and a reasonable price.

Service

Excellent customer service, especially as I wanted to swap loan cars

Service

Had to wait a week to get the car booked in, not offered a loan car (my car is under warranty and purchased from Spec Cars) signs the problem isn't full fixed. The warning light has come on 3 more times but at least brakes weren't applied.

Service

nice lady, system works quickly, in and out pdq

Service

Service completed promptly and on time .

Service

Expectations were met completely.

Service

Collected on time and returned midday

Service

Have purchase from Specialist cars before

Service

See above

Service

The attention received during my last visit was good and it included the car wash. Brilliant. Very good service in this instance.

Service

1) A vehicle inspection costing £19 was added to my booking without my authorisation 2) When I inquired about a headlamp realignment I was quoted over £55 - I was expecting it to be complimentary or a small fee. This amount is too much.

Service

Service was great. However, when the car was returned it was parked on a neighbours drive and keys thrum the wrong letterbox! It wasn't a problem though.

Service

Car went for MOT and check and wash. When it returned it was filthy with hand prints over the bonnet. Clearly if the car was washed it was done before the MOT/Tyres changed

Service

KEEP UP THE GOOD WORK

Service

No issues with service, MOT or other work undertaken

Service

Price was too much. If I could change the time, then I would not have bought the car.

Service

Good customer service

Service

The service is always good but always takes longer than quoted. I was told 1 - 1.5 hours and was there 2.5 hours. This always seems to happen and isn't good for planning around other things

Service

my car isn't ready yet - I may score higher after I collect & all issues resolved

Service

Car collected right on time, feedback on service information via short and informative call and car dropped off earlier than expected.

Service

Unnecessary work carried out initially although the quality of work good. Finally correct work carried out. However our service manager wasvery helpful and pleasant to deal with. That was your saving grace.

Service

Continued from above. My wife requested BMW, UK customer service to demand the vehicle to be checked over about the error. Only after BMW, UK's intervention the vehicle was checked and found that there was a problem with the Gear box.

Service

No updates during the day no return eta and a booking error

Service

1.Car was returned a day late. 2. No issues noted on paperwork or over phone until we recieved the video days after the service date. Rear pads and discs could have been replaced while you had the car. Very poor. 3. Had to chase paperwork 5days late.

Service

as per above comments - I don't really feel Bmw service have my best interest. Besides picking up and dropping off my car that was a plus

Service

Always very professional

Service

Fast, reliable, courteous

Service

I have always found the staff @ Luton to be the worst in the group. This goes from the sales team who I feel do not value customers, to the receptionist who do not make you feel welcome. I will always try to avoid going to Luton.

Service

my car was in for annual bodywork check. including a car wash this took 2 and a half hours to carry out which is not good. the longest i have been waiting is for 1 and half hours and that is a little long but to add another hour to this is poor.

Service

This was the 2nd time I've had to arrange for this to be done as first time told me I need to speak to motability to book car for repair?

Service

Painless. Picked up and returned my car, keeping me in the picture throughout.

Service

The manner/ approach they handle complaints, it was more of, once you sign the car agreement you have lost any Rights to complaints. The sales agent kept saying "You signed the agreement" repeatedly . Terrible experience!

Service

My car was not washed as agreed. It took a long time to see the person who was dealing with my service. In the end the receptionist gave me some paperwork when my service was completed. No explanation of work carried out, however curteous

Service

Rapid and full details guven

Service

Pleasant and efficient service which is what I look for !

Service

The staff are friendly, efficient and take care of both myself and my car

Service

Always helpful from making appointment, collecting car, carrying out the work and bringing the car back. Easy to get car booked in for when its convenient

Service

I had regular contact from the team. Finance position was made clear and delivery was arranged at a time that suited me. Addition of the handover room was very special.

Service

Car was having MOT. While I was there, it was cleaned, James paired up my new mobile phone to the car and I got a quote to upgrade the Sat Nav. I was shown to the waiting area and the tea/coffee m/c.

Service

Same reason as I gave above. I phoned a different BMW dealership afterwards which had a very helpful lady in the service department. I will go there next time unless I decide to go back to a Lexus car

Service

Very satisfied

Service

Easy to get to. Do MOT and service while u wait. Nice area where I can work while I wait

Service

Had arranged to talk about a new lease deal whilst car was being serviced had arranged to meet at 8:30 am Recieved a call at 12 lunchtime stating they couldnt find me ? Ps only two customes in waiting area

Service

I chose to have my tyres replaced by BMW, as they have the experience of replacing run flat tyres, and take care of the wheels. They did this, and returned the car with the new tyres, no problems.

Service

First class advice and service at a trying time.well done.

Service

BMW do not support the retailer in helping to identify the leak

Service

Had a bit of a wait when collecting car

Service

The service advisor who dealt with me was unavailable when I went to collect my car and I was overcharged. But the service advisor called me the next day to refund me the amount which to me is very professional.

Service

Expensive for what was actually done.

Service

Waiting time was almost 2 hours

Service

Difficult to park at the dealer Check in took too long - One customer who arrived after me was checked in and left before I was seen. Sit and wait for 90min (MOT) took 3 hrs , although I did agree to having the brake fluid changed

Service

Great car

Sales

My only complaint was that this time the car wasn't set up I.e. radio and phone etc. I know it's supposed to be self explanatory but it's still nice to know how things work because technology changes fast.

Sales

Good salesman

Sales

all very helpful and a relaxed

Sales

Very pleased with the attention given by the staff with whom I dealt. The facilities were first rate and all questions answered promptly. The option of test drives was quickly offered and every effort was made to satisfy my requirements.

Sales

Due to the sale person and sales manager help and support.

Sales

Cannot fault the dealership at all during this process, always helpful, engaged us during the whole process and would use again. In particular Tony Gair has been great to work with and would happily deal with him and his team again.