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ABOUT CENTRE

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Julian Bourne

Head of Business

Ashley Wicks

BMW Sales Manager
  • Department BMW Sales

Ian Ross

Retail Sales Manager
  • Department BMW Sales

Dan Tucker

Retail Sales Manager
  • Department BMW Sales

Tony Gair

Loyalty Manager
  • Department BMW Sales

Steve Hudson

Retail Sales Consultant
  • Department BMW Sales

Jamil Hanif

Retail Sales Consultant

Cornell Greer

Retail Sales Consultant
  • Department BMW Sales

Alfie Long

Retail Sales Consultant
  • Department BMW Sales

Tony Yendell

Used Car Stock Controller
  • Department BMW Sales

Ian Glantz

Corporate Sales Manager
  • Department Corporate

Verina Lord

BMW Showroom Host

Charlotte Akerman

BMW Showroom Host

Sales Administrators

  • Department BMW Sales

John Fincher

Aftersales Manager
  • Department Aftersales

Butch Buczynski

Senior Service Advisor
  • Department Aftersales

Rebecca Bulbrook

Service Administrator

Lynda James

Service Administrator

Emily Conrad

Service Advisor
  • Department Aftersales

Leanne Aradi

Service Advisor

Service Advisors

  • Department Aftersales

Tony Collins

Parts Manager
  • Department Aftersales

David Niven

Accountant
  • Department Finance

Tim Brighton

Accountant
  • Department Finance

Parts Team

  • Department Aftersales

Workshop

  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Please see below

Service

Easy booking for service and efficient friendly customer service

Service

DID NOT EXPECT TO HAVE TO LEAVE THE CAR OVERNIGHT BUT CAR RETURNED AT EARLIEST OPPORTUNITY

Service

Was done in the time stated and was done well

Service

Kept waiting while loan car organised, despite it being organised weeks in advance. When I picked up my car after service it had a warning light on the dashboard!! Also now have to take it back again as within a week its showing another service due!

Service

Work completed fine.

Service

I couldn't fault the work undertaken which, regrettably, was due a failure of the electronic fuel pump. I was disappointed with the failure of an expensive electronic component after 3 yrs of use.

Service

It is because you are specialist cars,....WOWJD.

Service

Concerned that there is insufficient local expertise to deal quickly with Hybrid vehicles. However it is not surprising given the newness of the technology.

Service

Continue to give excellent service

Service

Very pain free and professional

Service

The Service personnel anticipated a possible need to keep the vehicle overnight and offered a loan car. The vehicle was kept in overnight.

Service

again they were able to help me immediately, they took my car in straight away even though I turned up unexpectedly.

Service

Everything done on time and car comes back cleaner

Service

Tracey was very friendly, efficient and did not lose track of what needed doing on my car.

Service

Did exactly what was asked of them.

Service

A feeling of being valued

Service

Salesman helpful, showed me a car outside of the showroom that met my requirements, handed me suitable information to take away.

Service

Been a BMW customer for 30 yrs and completely satisfied with the service I received from this company from start to finish.

Service

Pass the blame culture. Don’t want to take accountability and I had to call 6/7 times to get a response. My calls were avoided and only got a response when I sent an email including the head of the branch.

Service

Always a warm welcome at Specilist Cars Luton, but a little surprised the paper work was not immediately to hand having pre booking the service.

Service

Not completely satisfied due to shortcomings indicated above.

Service

Very courteous and helpful

Service

It was ok. This was my first experience as a new BMW owner and I had higher expectations.

Service

Serviced on Friday- fine. Saturday morning serious problem with brakes that had been replaced giving very burnt smell. Monday Laura says bring it in. Identified as warped disc, replaced “under warranty”!, waste of four hours.

Service

I am selling a car and wanted to dispose of winter wheels/tyres. Specialist Cars recommended these and they are very good but there is no assistance with disposal (E-Bay was suggested but no willingness to buy back)

Service

Service light still on . Bluetooth not working

Service

They have always shown respect and consistent helpful advice to all my queries

Service

Kept up to date with progress

Service

Very Satisfied!!

Service

Past experience

Service

I ordered new tyres but another type were supplied, the car was mot'd and serviced but was returned without the computer being updated and without the service book filled in. Requests for the car to be collected for computer reset have not resulted

Service
I am sorry to read your comments - our Aftersales Manager will be in contact with you. Manjit Ahluwalia - Head of Business.

kept informed of any issues that arose, particularly liked the video sent by the service engineer so I could see exactly what the issues were!

Service
Thank you, I am pleased to read you appreciated the video update. Manjit Ahluwalia - Head of Business.

Car was collected on a Friday for a day but you were short of a part and therefore car was retained over the weekend.This was very inconvenient.I will never arrange service ( unless unavoidable) again without requesting courtesy car.

Service
Thank you for your feedback. Manjit Ahluwalia - Head of Business.

Really happy with specialist cars Luton. The service was smooth and what I would expect from BMW.

Service

Addressed all issues that needed attention.

Service
Thank you, I am pleased to read everything went well. Manjit Ahluwalia - Head of Business.

Car came back clean, all serviced in a day, able to pay by phone making things far easier for me

Service

Looked after my Alfie Long

Service

excellent service throughout the process

Sales

What can I say except that every one was very helpful

Sales

Excellent service at BMW specialist cars Luton.

Sales

From start to finish can’t really fault the service offered. Being a big Mercedes fan with a strange sense of brand loyalty I must say the experience delivered by Derek and the team from specialist cars is unrivalled!

Sales

Cornell was a great sale professional, knew his product

Sales

I did feel the process was too long and BMW kept telling me the car was further along than the centre. Very confusing.

Sales

I have bought from this dealer previously and would highly recommend Specialist Cars

Sales

Communication was excellent, advice given and the sales process helpful and not pushy. Hand over was enjoyable and well organised to ensure a smooth process. Alfie at Specialist Cars was excellent to deal with.

Sales

From the moment you walk in the door you feel at ease. At reception they are quick to help and the direct you to the waiting area where you’re invited to have a coffee or read the paper while you’re waiting. The sales staff and management were ??

Sales

worked to find the best car to fit my needs

Sales
Thank you for taking the time to complete our survey. Manjit Ahluwalia - Head of Business.

Was the best experience picking up a new car

Sales
Great! I am really pleased to read your comments thank you. Manjit Ahluwalia - Head of Business.

Very satisfied but could appreciate the loyalty more

Sales
Thank you Mr Jeffery. Manjit Ahluwalia - Head of Business.

Very helpful. No problems. Will go back.

Sales
Thank you, our Sales Team will be pleased to read your comments. Manjit Ahluwalia - Head of Business.

Very pleased with how smoothly things went.

Sales
Thank you. Manjit Ahluwalia - Head of Business.