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The staff are friendly, efficient and take care of both myself and my car
Always helpful from making appointment, collecting car, carrying out the work and bringing the car back. Easy to get car booked in for when its convenient
I had regular contact from the team. Finance position was made clear and delivery was arranged at a time that suited me. Addition of the handover room was very special.
Car was having MOT. While I was there, it was cleaned, James paired up my new mobile phone to the car and I got a quote to upgrade the Sat Nav. I was shown to the waiting area and the tea/coffee m/c.
Same reason as I gave above. I phoned a different BMW dealership afterwards which had a very helpful lady in the service department. I will go there next time unless I decide to go back to a Lexus car
Easy to get to. Do MOT and service while u wait. Nice area where I can work while I wait
Had arranged to talk about a new lease deal whilst car was being serviced had arranged to meet at 8:30 am Recieved a call at 12 lunchtime stating they couldnt find me ? Ps only two customes in waiting area
I chose to have my tyres replaced by BMW, as they have the experience of replacing run flat tyres, and take care of the wheels. They did this, and returned the car with the new tyres, no problems.
First class advice and service at a trying time.well done.
BMW do not support the retailer in helping to identify the leak
Had a bit of a wait when collecting car
The service advisor who dealt with me was unavailable when I went to collect my car and I was overcharged. But the service advisor called me the next day to refund me the amount which to me is very professional.
Expensive for what was actually done.
Waiting time was almost 2 hours
Difficult to park at the dealer Check in took too long - One customer who arrived after me was checked in and left before I was seen. Sit and wait for 90min (MOT) took 3 hrs , although I did agree to having the brake fluid changed
An experience devoid of any urgency to keep me informed, briefed or with sympathy. Work needed due to a product recall so I attributed this poor experience to the fact it wasn't paid work and felt as though I was a hinderance to them so treated as so
It all went smoothly
See above. Complimentary car wash is a welcome added bonus.
The service team and the work done on the day was very good. but having to pay for a part that was faulty when i collected my car and was previously agreed would be changed under warranty is no way to keep your customers!
When I booked they stayed 1.5 hrs for service and when I turned up they stated 2 hrs
I had service done at 39.000, after I rang a booking when I had 37.000 and they said that I have to pay for it, even though I had a service plan for 3 years or 38.000, but they made the booking in a way I go over, so I can pay
Although the fault I had with the Connected Drive could not be reproduced by your mechanics (seems to have corrected itself), I was advised that I was due a free service (part of the purchase package) that I hadn't realised, so this was carried out.
Issue never resolved pretty much since purchase of the car
Nice showroom,plenty of coffee and very professional staff
The service I received was very good but it was extremely frustrating that the car seemed to have been been reset, as all audio, phone, seat and heater settings were all lost.
I used to take my car to different BMW in Warrington and Preston The cleaning of the car was higher standard
They were very helpful and made sure we had a replacement car whilst ours was getting fixed
Good customer services however when I was told that my car was ready for collection I went to the branch and I had to wait 30 min until someone came to me as all the representative were busy
The service engineer claimed no fault found, but the problem with the air spoiler had existed for 5 weeks. Not convinced it won't reoccur.
Nikki Rootes Chandler the service reception manager, could not have been more helpful. After I had told her all about all the problems I have had with their Stevenage branch.
A change of lamp bulb alone this time, but efficvient and speedy service
Please see below
DID NOT EXPECT TO HAVE TO LEAVE THE CAR OVERNIGHT BUT CAR RETURNED AT EARLIEST OPPORTUNITY
Was done in the time stated and was done well
Easy booking for service and efficient friendly customer service
Kept waiting while loan car organised, despite it being organised weeks in advance. When I picked up my car after service it had a warning light on the dashboard!! Also now have to take it back again as within a week its showing another service due!
Work completed fine.
Cannot fault the dealership at all during this process, always helpful, engaged us during the whole process and would use again. In particular Tony Gair has been great to work with and would happily deal with him and his team again.
Very helpful, informative and kept me updated with the purchase
excellent service throughout the process
What can I say except that every one was very helpful