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My car failed MOT, was advised what was required, but it took over an hour before I was told that the part wasnt available until the next day. Surely this could have been communicated to me at the same time so I could go home?
Work completed ahead of schedule, but not yet received any paperwork as promised. This section is rated as VERY SATISFIED but this survey would not allow me to submit unless I marked it as completely satisfied!?
As above , friendly , great comms and welcoming
The service computer on the car was not reset which meant that the car had to go back. Someone called me to say the MOT was due on my car and did I want them to do it for me. Unfortunately for him, Specialist Cars had done the MOT the previous week
The team who I dealt with were good on the front desk ,just disappointed with the after service and what damage has been done to my vehicle
The service staff and salesmen were helpful but the fact is the car should not have left the garage with the faults it had
Service is punctual, treated like an individual
We had no problems booking an appointment and when we took the car in it was dealt with quickly and a nice surprise it was valeted inside and out without us asking for it to be done
Emily Croft looked after my car and all got done properly
Reasonably satisfied - as I had to return to the dealership to get the service light reset.
My BMW was professionally serviced, and returned to me lovely and clean, in a very good time frame. The staff were very helpful, and friendly, and I was able to relax in the customer area, with complementary coffee.
Job done completely to my satisfaction.
Work completed as agreed, car came back very clean
Took too long to identify problem but once done couldn't fault them
Fully informed at all times on the progress and of any additional items that needed to be dealt with. No complaints with any aspect of the service.
The service took over 90 mins, my car was ready and I could see it parked in the front of the showroom. But I didn't get it till 30 mins after I saw my car in the front of the car park as it was washed and ready to pick up.
No negatives other than price which I thought was a little expensive
The interior of the car smelt strongly of a scent that was used presumably to freshen up the interior. The smell was of a cheap perfume and quite unpleasant especially in hot weather.I did mention to your representative that ever since I have had th
Thank you for your feedback, our Aftersales Manager will looking to your comments and contact you directly. Manjit Ahluwalia - Head of Business
As well as providing a competent service I am treated like a friend.
Thank you, we look forward to seeing you again in the future. Manjit Ahluwalia - Head of Business
As above - also excepting driving license digitally.
Thank you, I am pleased to read your recent Service was Professional and Swift. Manjit Ahluwalia - Head of Business
Very satisfied as the agreed time frame was adhered to.
Thank you for your comments, our Aftersales Manager has taken note of your comments regarding our communication. Manjit Ahluwalia - Head of Business.
Sale was seamless however aftercare when i had a problem could be improved. Three visits to fit washer jets and over 4 months to have some minor repair carried out.
Thank you for your feedback, I am sorry to read it took longer than expected. Manjit Ahluwalia - Head of Business.
Your collect and return service is extremely beneficial for us.
Thank you. Manjit Ahluwalia - Head of Business.
I would find it difficult to beat the service I receive at specialist cars luton. they make me feel as if nothing is to much trouble for them.
Thank you, I am really pleased to read you comments. Manjit Ahluwalia - Head of Business.
Very satisfied. Staff are friendly and helpful.
Thank you. Manjit Ahluwalia - Head of Business.
The staff were efficient and helpful
Thank you, our BMW Service team will be thrilled to read your comments. Manjit Ahluwalia - Head of Business.
I had the car collected at 8.10am from my office. I reliteredted to the driver the issue that I had, had and he said I would be allocated a service advisor that would keep me posted. I said I needed the car by 5.15pm as I had an appointment at 6pm.
Thank you for your feedback Mr Atkinson, I am pleased to read you found our text update informative and useful. Manjit Ahluwalia - Head of Business.
Everything went as arranged
YOU DID WHAT YOU SAID YOU WOULD AND GOT ME BACK ON THE ROAD
Took a lot longer than I was advised.
Everything was done as requested. No issues
Thank you Manjit Ahluwalia - Head of Business.
Still waiting for a phone call from you.
Thank you Mrs Allen, I have asked the Service Team to be in contact with you. Manjit Ahluwalia - Head of Business.
Work completed and contact from aftersales advisor good - collected vehicle early but did not go into workshop until 4.30 so delivered back a few minutes later than expected - but no real problems
Thank you for your feedback. Manjit Ahluwalia - Head of Business.
I am with BMW long time and they looking after me.Thanks
Thank you Sir, 6 Stars! I can't ask for more. Manjit Ahluwalia - Head of Business.
Resolved the problem but took a number of days and has been an ongoing issue.
Thank you for your feedback, I am sorry to read there were some delays in getting your BMW returned. Manjit Ahluwalia - Head of Business.
Appointed time was on time and the service advisor was very efficient in handling what was required to rectify the issue I had , and booking the vehicle to progress it into the Service department.On completion of work again dealt with efficiently
Thank you Mr Wager, I am pleased our Service team looked after you well. Manjit Ahluwalia - Head of Business.
slightly lower mark as yet again my BMW had to be checked for product recall of the airbag(s), this seems to happen every time I visit, the airbags only need to be checked once I would think. It added an extra 1 hour to my waiting time I would guess.
Thank you for your kind comments. Manjit Ahluwalia - Head of Business.
3 services since new, 2 times are late to return the car and the car is not clean.
Mr Zhu sorry for the delays. Manjit Ahluwalia - Head of Business.
Availability of appointments
Please see above
Friendly and helpful
From alerting me that I was due for a service to the completion and return of my car - everything done was highly professional and engaged me as the customer at every step.
Car was in for a service and all four wheels refurbished over two days, at collection the car was dirty and one of the wheels was chipped. It went back to be redone and also cleaned on pickup wheel was still on done and I'm waiting for an new date
I am sorry to read we didn't get things right first time, my apologies. Manjit Ahluwalia - Head of Business.
I have no visibility of the work done however the lead up and collection was excellent. The car was returned having been half cleaned which meant I was unsure if the same sloppy attitude had been applied to the service. I was asked for OUT OF SPACE
There was clearly a difference with my car after the service which made it feel a smoother drive on my way home
Always been kept up to date and informative
Takes ages to get my seat back to the correct position ??
Good, smooth process, but one can't be completely sure how well the actual service was carried out from a technical perspective.
Customer service was very good.
Car is collected and returned, washed and valeted. I have never had any problems with the work done.
Able to wait in comfortable surroundings,with polite attention from staff,while the work was carried out.
No delys etc
Upon arriving I received a good service, after receiving a phone call to say my car was ready I was made to wait 45 minutes to be seen to, another guy walked in after me and he was seen to straight away. I made a issue of this, then I was seen to
For what was deemed an audio fault (BMW words not mine) I was then told to just get over it. For other issues it was easier to deem it wear and tear and considering I've only had the car 9 months with the only owner before being BMW I'm shocked.
First class, got me in without an appointment
Thank you for your very positive feedback. Manjit Ahluwalia - Head of Business.
Barry was very helpful from start to finish
Thank you, I am pleased to read Barry looked after you well. Manjit Ahluwalia - Head of Business.
See above answer. My complaint about the driver seat has been forgotten about.
My apologies sorry for the inconvenience - our Aftersales Manager will be in contact with you directly. Manjit Ahluwalia - Head of Business.
I walked in knowing the type of car I wanted & the price I wanted to pay & what I was offered was more than I expected without being pushed into spending more than I set out in the beginning
Clean tidy friendly
Very satisfied you listened to my comments you reacted and an agreeable conclusion was met
Welcoming and helpful throughout. A nice touch was the "handover bay" at Luton.
A very helpful experience that went without a hitch
Thank you, I am pleased to read everything went well. Manjit Ahluwalia - Head of Business
A smooth process
Thank you, your feedback is valued. Manjit Ahluwalia - Head of Business
Everyone at the centre had great knowledge and brilliant communication, Thanks Tapiwa and Matt from Specialist Cars Luton, excellent job hope to do business again in the future :)
Thank you for completing our survey, Tapiwa & Matt will be pleased to read you comments. We look forward to welcoming you back in the future. Manjit Ahluwalia - Head of Business.
Tony Gair looked after us from start to finish making the whole process very easy
I am pleased to read Tony Gair looked after you needs and made the whole process very easy. Thank you for completing our survey. Manjit Ahluwalia - Head of Business.
From the first time I walked through the entrance, I was greeted will a smile by a most helpful receptionist who made me feel comfortable. I was then introduced to the sales person who was most informative and spent a long time answering all my quest
Thank you Mr Man, your continued business is appreciated. I am pleased to read everything went well. Manjit Ahluwalia - Head of Business.
Smooth process and was done quickly
Thank you , 'Brilliant Customer Service' what more can I say. Manjit Ahluwalia - Head of Business.
The salesman Jamil Hanif was excellent and so helpful every step of the way. He really went ou of his way to ensure all our queries were fully answered. He made the buying experience areal pleasure. Well done to him.
Thank you for your feedback, I am pleased to read Jamil and Matt looked after you well. Manjit Ahluwalia - Head of Business.
Same answer as to question 1.
The handover could have been a bit better. Sales person left company two days before handover and we were not aware he was leaving until the day before we collected the car. Therefore some issues at handover.
Mrs Templeman I am sorry to read your handover experience was not as expected. My sincere apologies. Thank you for taking the time to complete our survey. Manjit Ahluwalia - Head of Business.
The local dealership were straightforward and honest, and gave give quick written answers, backed by documents of the period concerned.
Had I received the car I was expecting this answer would have been completely satisfied . Again I have no complaints with Derek
I am sorry your expectations have not been met, my General Sales Manager will be in contact with you directly. Manjit Ahluwalia - Head of Business.