Specialist Cars Luton Star Rating
Sales
8 comments from 32 reviews
Service
50 comments from 112 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Never ever had a bad service, the dealership gives the feeling of a family run garage"
"Ifind it hard to get accurate infomation when asked even general questions"
"Always been efficient friendly and excellent value"
"Good service experience, car had not been washed although told it had been, no big issue"
"Initially tried to say repairs weren't covered by bmw used car warranty before any investigation. . But Senior service admin person was very helpful and corrected this. Service tech likewise very helpful."
"Specialist Cars assisted me in repairing my vehicle that has had a persistent problem over the last 12, their efforts have helped to relieve my frustrations."
"A junior put the tyres on the wrong way around and then had to revisit the dealer as the tyre kept going flat. This ended up costing me a new alloy wheel and tyre after purchasing 4 new tyres previously."
"Friendly and professional"
"Very good."
"they were very good"
"Pleased with the service"
"The service was just for an MOT. It was performed on time with no extra costs. The dealership is always immaculately clean with comfortable waiting facilities."
"Tony the Salesman was excellent"
"Everything was spot on."
"Very satisfied with dealer"
"professional, helpful."
"Car was ready as indicated for collection, expense was explained clearly and matched the original quote."
"While at the service I ordered a part some weeks ago still waiting."
"Outstanding from day one. I couldn't recommend BMW highly enough."
"It went in for a service I knew the washer needed to be topped up I thought this would happen at service and it didn't"
"They were very good"
"The dealership were able to resolve my issue promptly"
"They were all really helpful and friendly."
"I got reminders to let me know the service was due, I was provided with coffeee and biscuits . The staff were courteous and helpful."
"It was pretty last minute when it came back it was fine."
"I cannot understand how they can charge me £15 to pick up and deliver the vehicle."
"good service"
"Friendly, slick and efficient."
"Pleased that I just walked in and they repaired it straight away."
"I thought it was very very good."
"Customer care is very high, great stuff"
"Prompt and courteous, car cleaned afterwards many thanks"
"They have always been very good at this dealership."
"I am always very pleased. They are the best BMW dealership i use. They are great communicators and are very freindly."
"The people are very nice, they should keep it up"
"They damaged the paint work on the bumper. The staff were pleasant apologetic, had it for two days and gave me a car to use, however im not happy with the finish."
"We was not kept informed of the progress of what needed doing and they seemed to longate the whole process and I was charged for diagnostics even though they knew what the problem was."
"Collection and delivery service provided. Punctual and efficient."
"The service was very good as always."
"They are all very nice and helpful"
"Rapid response to the problem, kept fully informed, comfortable customer area at the dealer and good collection delivery service"
"Waited longer than advised"
"Can not fault the vehicle."
"We are always happy with how we are looked after by your service department."
"Always first class."
"A great team, nothing is too much trouble"
"Very happy with all staff at Specialist Cars, fault found and rectified"
"Very welcoming."
"Excellemt service from being given a lift home when car had broken down, to constantly being kept informed by Lisa and Phil in the service department"
"Customer service team was excellent"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"It was a very good experience, the salesman Stewart Mercy could have not been more attentive"
"We had an issue over the boot mat but Dan Tucker resolved this with some lateral thinking. pleased he was thoughtful"
"totally"
"Most impressed by the level of service we received"
"Staff were professional whilst remaining very friendly and helpful. It's always a pleasure going into Specialist Cars at Luton"
"Sales Exec knew the range and answered all the questions I asked"
"Made to feel special during whole process. Excellent customer service"
"Painless experience, even with a new sales person. Realistic and customer focused."