Meet the team

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Julian Bourne

Head of Business

Ashley Wicks

General Sales Manager

Dan Tucker

Retail Sales Consultant Manager
  • Department BMW Sales

Steve Hudson

Retail Sales Consultant Manager
  • Department BMW Sales

Robert Neale

Retail Sales Consultant Manager

Jamil Hanif

Retail Sales Consultant

Tony Gair

Loyalty Manager
  • Department BMW Sales

Cornell Greer

Retail Sales Consultant
  • Department BMW Sales

Mitchell Scales

Retail Sales Consultant

Hee Kiat Goh

Retail Sales Consultant
  • Department BMW Sales

Tony Yendell

Used Car Stock Controller
  • Department BMW Sales

Sales Administrators

  • Department BMW Sales

John Fincher

Aftersales Manager
  • Department Aftersales

Nikki Rootes-Chandler

Service Reception Manager

Jodie Darvall

Service Administrator

Lynda James

Service Administrator

Emily Conrad

Service Advisor
  • Department Aftersales

Tracy merson

Service Advisor
  • Department Aftersales

Tony Collins

Parts Manager
  • Department Aftersales

John Lucas

Technician

Andy Morey

Technician

James Johnson

Technician

Dan Smith

Technician

Zakeer Hussain

Technician

Rory Whooly

Service Driver

Maxine Beckles

Warranty Internal

Lewis Davies

Technician

Calvin Muniafu

Technician

Paul Kelleher

Technician

Abdul Rob

Tyre Technician

Jon Gill

Technician

James Margrave

Technician

Chris Lill

Apprentice

Ross Alderton

Technician

Lee Tynan

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

On time and no issues.

Service

They are very friendly, helpful bunch

Service

Issues dealt with

Service

Service was swift, smart and entirely satisfactory.

Service

Taylar has always been super-helpful and I travel the extra distance to SC Luton because I trust your service team

Service

Apart from having to chase for a quote for some bodywork repairs - all other aspects were fine

Service

I found the experience very good

Service

All went as planned.

Service

Everything went well. The staff were very courteous.

Service

Home pick up and delivery back. Kept informed of recall progress

Service

Easy booking for servicing and mechanical engineers are doing great job. Their staff are very friendly, proactive and professional.

Service

Quick and professional.

Service

I have used Specialist Cars Luton for the past 12 years with different models of BMWs, very courteous and very well well trained staff with excellent service

Service

Good communication from booking to collection

Service

Better BMW service than where I bought the car, which was recent

Service

Good communications and aftercare

Service

My car was required for a whole day simply for the EGR valve recall work. After a brief check it turned out that a replacement was not necessary, but I was told late that it wouldn't be ready until next day. I objected and it was ready sooner.

Service

Excellent

Service

Very good personal experience from booking to collecting the vehicle

Service

Contacted at every point, I also received 10% off, through doing the work it was picked up that some mechanical parts were stuck down with superglue and I was notified of this straight away. For making my car safer I have to say that I was grateful.

Service

My first BMW and so far overall experience of car and BMW as a company is great.

Service

Very good, polite customer service

Service

As above, advisor very polite and efficient

Service

Super helpful and friendly, kept me upto speed and car was ready quicker than expected, appreciate the video to closely look at the car which ive not been able to do myself.

Service

They were ready for me when I took me car to service. The service was well done. The quote for the service was not exceeded. Everything was done in a Covid safe way.

Service

No issues, great service!!

Service

Always delivering quality maintenance services, disappointed BMW not washed on the last two occasions due to COVID-19 restrictions.

Service

The one way system worked well. Everything was clear and someone was there to send me in the right direction

Service

easy to book. kept up to date and car ready on time

Service

I have only ever received good professional customer service from this team

Service

Again the staff are so knowledgeable and helpful.

Service

I repeat what I have already said in your previous question.

Service

Understand the current circumstances but I do like the wash and clean up

Service

Would've liked them to have cleaned the car

Service

Mechanics completed an excellent job. I loved the video footage of the car whilst service was being performed

Service

Curtis has been so helpful fitting me in for a last minute overdue MOT. Great service, he's a credit.

Service

From the booking in, drop off, quality of work, communication and collection, was all spot on.

Service

I had a waiting appointment and everything was being done to keep everyone safe.

Service

Video evidence as tasks carried out (evidence that brake fluid was being changed). Great communications from Service Advisor. This agent actually had a clue (technically astute).

Service

Really fast service. Dealt with warranty and hire car for me.

Service

Excellent service customer care

Service

Satisfied excellent

Service

The lady when through everything with me so that I could understand what's needed to be done

Service

First class service

Service

I was completely satisfied

Service

They never disappoint and are a pleasure to deal with

Service

Always polite and helpful

Service

Couldn't ask for better

Service

On time , personal

Service

Very satisfy managers and employees always help you when you need a help and that's why BMW is the best you can get thank you very much for having such a nice garage and People who work there that's why makes place the best

Service

The process of purchasing a new car was straight forward and with all given information needed electronically and physically by my agent Mitch. Mitch also gave me a car tour, showed me all the ins and outs of the vehicle, allowed me to test drive

Sales

Product knowledge very good, took the trouble to find the answers that the salesperson was unsure of. Picked the car up during lockdown so handover not as I was expecting but fully understood given the circumstances

Sales

Mitch Scales (Sales Executive, Specialist Cars Luton) provided me with outstanding customer service. Mitch was always available on the phone when I had queries and also was very accommodating face-toface amidst COVID-19 pandemic.