Good communications and aftercare

Very good personal experience from booking to collecting the vehicle

Contacted at every point, I also received 10% off, through doing the work it was picked up that some mechanical parts were stuck down with superglue and I was notified of this straight away. For making my car safer I have to say that I was grateful.

Very good, polite customer service

My first BMW and so far overall experience of car and BMW as a company is great.

As above, advisor very polite and efficient

Super helpful and friendly, kept me upto speed and car was ready quicker than expected, appreciate the video to closely look at the car which ive not been able to do myself.

They were ready for me when I took me car to service. The service was well done. The quote for the service was not exceeded. Everything was done in a Covid safe way.

No issues, great service!!

Always delivering quality maintenance services, disappointed BMW not washed on the last two occasions due to COVID-19 restrictions.

The one way system worked well. Everything was clear and someone was there to send me in the right direction

easy to book. kept up to date and car ready on time

I have only ever received good professional customer service from this team

I repeat what I have already said in your previous question.

Again the staff are so knowledgeable and helpful.

Understand the current circumstances but I do like the wash and clean up

Would've liked them to have cleaned the car

Mechanics completed an excellent job. I loved the video footage of the car whilst service was being performed

Curtis has been so helpful fitting me in for a last minute overdue MOT. Great service, he's a credit.

I had a waiting appointment and everything was being done to keep everyone safe.

From the booking in, drop off, quality of work, communication and collection, was all spot on.

Video evidence as tasks carried out (evidence that brake fluid was being changed). Great communications from Service Advisor. This agent actually had a clue (technically astute).

Really fast service. Dealt with warranty and hire car for me.

Excellent service customer care

Satisfied excellent

The lady when through everything with me so that I could understand what's needed to be done

I was completely satisfied

First class service

They never disappoint and are a pleasure to deal with

Always polite and helpful

Couldn't ask for better

Very satisfy managers and employees always help you when you need a help and that's why BMW is the best you can get thank you very much for having such a nice garage and People who work there that's why makes place the best

On time , personal

Yes was completely satisfied with repair and time taken

The issue that I had with the car was resolved quickly and efficiently

Always good in the dealership

Completely satisfied with Specialist Cars Luton, I trust them totally with my car and would never go anywhere else.

Very friendly, pleased with the service Emily provided a*****

We deal with Emily on service department and she is very helpful and goes out of her way to make our experience very good and pleasant each time! She works around our convenience in booking cars in as we are a local hire company.. So Thanks again????

Car was fixed very quickly.

Everyone came across very professional and friendly and helpful.

Can't fault it

Customer services was fantastic. The staff are friendly and give honest advice. Work is carried out in a professional manner. I travel from london to luton just to get the Customer service.

Very prompt service and thorough checks performed to full satisfaction

Good COVID safe environment

Always helpful and great service

KEEP UP THE GOOD WORK

the service was really good

This was the first time I have used Specialist Cars in and they met my expectations and were equally as good as the MK BMW garage I have used previously.

easy to deal with, good communication - I did not have to chase up updates.

Always happy to assist

Good efficient and quality service from the team.

Product knowledge very good, took the trouble to find the answers that the salesperson was unsure of. Picked the car up during lockdown so handover not as I was expecting but fully understood given the circumstances

Mitch Scales (Sales Executive, Specialist Cars Luton) provided me with outstanding customer service. Mitch was always available on the phone when I had queries and also was very accommodating face-toface amidst COVID-19 pandemic.