Meet the team

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Julian Bourne

Head of Business

Ashley Wicks

General Sales Manager

Dan Tucker

Retail Sales Consultant Manager
  • Department BMW Sales

Steve Hudson

Retail Sales Consultant Manager
  • Department BMW Sales

Robert Neale

Retail Sales Consultant Manager

Jamil Hanif

Retail Sales Consultant

Tony Gair

Loyalty Manager
  • Department BMW Sales

Cornell Greer

Retail Sales Consultant
  • Department BMW Sales

Mitchell Scales

Retail Sales Consultant

Hee Kiat Goh

Retail Sales Consultant
  • Department BMW Sales

Tony Yendell

Used Car Stock Controller
  • Department BMW Sales

Sales Administrators

  • Department BMW Sales

John Fincher

Aftersales Manager
  • Department Aftersales

Nikki Rootes-Chandler

Service Reception Manager

Jodie Darvall

Service Administrator

Lynda James

Service Administrator

Emily Conrad

Service Advisor
  • Department Aftersales

Tracy merson

Service Advisor
  • Department Aftersales

Tony Collins

Parts Manager
  • Department Aftersales

John Lucas

Technician

Andy Morey

Technician

James Johnson

Technician

Dan Smith

Technician

Zakeer Hussain

Technician

Rory Whooly

Service Driver

Maxine Beckles

Warranty Internal

Lewis Davies

Technician

Calvin Muniafu

Technician

Paul Kelleher

Technician

Abdul Rob

Tyre Technician

Jon Gill

Technician

James Margrave

Technician

Chris Lill

Apprentice

Ross Alderton

Technician

Lee Tynan

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always polite and helpful

Service

Couldn't ask for better

Service

On time , personal

Service

Very satisfy managers and employees always help you when you need a help and that's why BMW is the best you can get thank you very much for having such a nice garage and People who work there that's why makes place the best

Service

Always good in the dealership

Service

Yes was completely satisfied with repair and time taken

Service

The issue that I had with the car was resolved quickly and efficiently

Service

Completely satisfied with Specialist Cars Luton, I trust them totally with my car and would never go anywhere else.

Service

Very friendly, pleased with the service Emily provided a*****

Service

We deal with Emily on service department and she is very helpful and goes out of her way to make our experience very good and pleasant each time! She works around our convenience in booking cars in as we are a local hire company.. So Thanks again????

Service

Car was fixed very quickly.

Service

Everyone came across very professional and friendly and helpful.

Service

Can't fault it

Service

Customer services was fantastic. The staff are friendly and give honest advice. Work is carried out in a professional manner. I travel from london to luton just to get the Customer service.

Service

Very prompt service and thorough checks performed to full satisfaction

Service

Good COVID safe environment

Service

Always helpful and great service

Service

the service was really good

Service

KEEP UP THE GOOD WORK

Service

This was the first time I have used Specialist Cars in and they met my expectations and were equally as good as the MK BMW garage I have used previously.

Service

easy to deal with, good communication - I did not have to chase up updates.

Service

Always happy to assist

Service

Good efficient and quality service from the team.

Service

Although I knew they are a bit more expensive than a normal garage. I knew my car was in good hands

Service

Professional Work is done as per standard

Service

BMW Luton went above any beyond to make sure I was kept mobile whilst my car was being repaired by delivering a courtesy car to my house at 9pm new years eve ! Very happy indeed.

Service

Good communication and a fair price

Service

Again just extremely helpful and informative.

Service

x

Service

Super friendly staff, Jake and Emily were quick and professional. Also got to see Tony who sold me the car. Let him know what I'll be looking for next and am confident he will be able to find me the right car

Service

Professional friendly members of staff easy to deal with

Service

Very professional

Service

They managed to adjust MOT time to accommodate me being delayed due to a family emergency requiring me to wait until the paramedics had taken my elderly mother to hospital.

Service

Everything was a breeze and taken care of I enjoyed the experience and a weight taken off my shoulders.

Service

They looked after me at a safe distance. Checked out a problem that I thought I had.

Service

Good all through

Service

Service from Tracy at Specialist cars makes the whole process quite easy and simple.

Service

Excellent communication and service

Service

I feel that Specialist Cars looks after its customers well

Service

Happy with the service

Service

Completely satisfied liked the video feedback appreciated the car returned to my address upon completion

Service

Beautiful car easy prosses explained in detail