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The BMW 420d M Sport Coupe

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The BMW X4 M Competition

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Proud Sponsors of Luton Town FC!

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The BMW 1 Series Range

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The BMW X3 xDrive20d M Sport

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The BMW Approved Used Sales Event

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3 Series M Sport Saloon

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The BMW X5

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The BMW X7

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Specialist Cars Summer Offers

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Get a 10% discount this September on lifestyle accessories!

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The BMW 5 Series M Sport Range

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The BMW M5 - Save £20,000 + £5,000 Deposit Contribution!

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The New BMW 1 Series

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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The BMW Apprenticeship Scheme

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WE'RE ON SOCIAL MEDIA

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The BMW i Range

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Snow Centre Partnership

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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The BMW Apprenticeship Scheme

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BMW Help: Recalls

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The Specialist Cars Opt In

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Check In. Top Up. Check Out.

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VED Tax Changes

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Bump it. Snap it. Send it.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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WE ARE RECRUITING

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How to get connected with BMW Connected Drive.

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Your perfect BMW couldn't be closer

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Meet the team

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Julian Bourne

Head of Business

Ashley Wicks

BMW Sales Manager
  • Department BMW Sales

Dan Tucker

Retail Sales Manager
  • Department BMW Sales

Tony Gair

Loyalty Manager
  • Department BMW Sales

Steve Hudson

Retail Sales Consultant
  • Department BMW Sales

Jamil Hanif

Retail Sales Consultant

Cornell Greer

Retail Sales Consultant
  • Department BMW Sales

Yusuf Akburak

Retail Sales Consultant
  • Department BMW Sales

Hee Kiat Goh

Retail Sales Consultant
  • Department BMW Sales

Tony Yendell

Used Car Stock Controller
  • Department BMW Sales

Ian Glantz

Corporate Sales Manager
  • Department Corporate

Verina Lord

BMW Showroom Host

Charlotte Akerman

BMW Showroom Host

Sales Administrators

  • Department BMW Sales

John Fincher

Aftersales Manager
  • Department Aftersales

Butch Buczynski

Senior Service Advisor
  • Department Aftersales

Rebecca Bulbrook

Service Administrator

Lynda James

Service Administrator

Emily Conrad

Service Advisor
  • Department Aftersales

Leanne Aradi

Service Advisor

Rhys Davies

Parts Advisor

Lee Tynan

Parts Advisor

Service Advisors

  • Department Aftersales

Tony Collins

Parts Manager
  • Department Aftersales

David Niven

Accountant
  • Department Finance

Tim Brighton

Accountant
  • Department Finance

Parts Team

  • Department Aftersales

Workshop

  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service team handle the servicing very well

Service

There was some confusion , with the booking . I received telephone call the night before I was to drop the car , informing me that there was no courtesy car ,the message wasn't clear if there were cancelling or not . I had to call in the morning

Service

Same reason as above. A bit pricey though, only reason why I didn't give a full 5 star

Service

Excellent sales team, especially Scott

Service

Recall work was completed quickly, however the courtesy was not particularly clean. Tank was just under 1/4 full, difficult to gauge how much fuel to put in therefore I over-fuelled leaving me out of pocket. full to full would be a better approach.

Service

Hassle free booking service at a time convenient to me.

Service

Work etc as promised, very pleasant waiting area, but took a bit longer than predicted

Service

Efficient and friendly staff. Pleasant waiting area

Service

5 star if my boot had been vacuumed

Service

Great communication great service

Service

Specialist Cars have been extremely efficient over the years and have been a pleasure to deal with.

Service

Looked after well and sorted the problem in time

Service

I find the staff easy to talk to and always happy to help. Whenever I have had a problem I am seen the same day.

Service

Very satisfied

Service

The MOT passed with no advisories. I was able to work at the dealership in comfort.

Service

Tracy was really nice and helpful

Service

As you are less than perfect but not terrible, I selected a score midway on your chart. I believe you could do better.

Service

Completely forgot to collect my car as previously arranged.

Service

Service completed during my 90 minute wait as promised and car cleaned very well too.

Service

Service indicator wasn't reset following brake fluid change. However, the service team were really good and quickly resolved the problem with minimum inconvenience to me.

Service

Good customer service, but issues with a lack of courtesy cars (see answer above)

Service

I booked a service, but when the day arrived they said no service was booked however they were able to book again within the same week.

Service

I have given this score as I am still unsure if oil leaks fixed or smell is due to residue oil from previous leak. I am concerned I will have to pay to have this checked.

Service

The only thing preventing a 5 was that the key reader indicated oil and filters service, but during the service, brake pads were required (down to 1mm). Why didn't this show up on either the key reader or on the instrument cluster in the car?

Service

We have been kept in the loop with regards to any problems that the mechanics may find or have found and the short video at the end explains any future problems with the car which is very helpful.

Service

Fitted me in very quickly

Service

I was completely satisfied

Service

All good

Service

I love Bmw

Service

All went fine.

Service

I had an issue with my car which I responsible of and I was pleased about how quickly it was handled, sadly the car is back having the same problem again.

Service

Car service seems fine but car 'programme' updated - apparently a courtesy upgrade from BMW. As a consequence, my bluetooth connection no longer working! Have rebooked car in for correction but will be without this access for approx 3 weeks!!

Service

No hassles

Service

Helpful friendly and kept informed.

Service

Top service from all

Service

Did a good job, on time and cleaned the car!

Service

Extremely efficient and friendly. Also waiting area and facilities excellent.

Service

Poor internal communication left me frustrated, having 2 extra trips that could have been completely avoided.

Service

great job done

Service

Very good services provided and clear explanations given to issues. Slightly overpriced though.

Service

The only issue I have is when I collected the car firstly I was given the wrong invoice second when I contacted specialist cars to send me the correct invoice by email they sent it to the wrong email address. There is not enough space for this answe.

Service

The second main issue was not resolved so whatever was done has made more car worse having a noise coming from what seems like a turbo. Also water is coming into the cabin. Could not leave my car there as there was no courtesy car again.

Service

The engineer is very helpful

Service

Team went over and beyond

Service

Kept waiting when collecting twice

Service

Reception staff are rude. Was advised the wait would be 1.5 hrs, this ended up being more than 2 hours with nobody keeping me updated.

Service

On this occasion I am not completely happy as the fault with my car has started to reoccur and looking online it appears the fault is common to other Series 2.

Service

No problems at all

Service

No coordination between staff calling me to remind about the apppointment when the car was already in the workshop.

Service

Excellent staff & service

Service

Resolved the issue and with friendly and courteous service.

Service

Work carried out was fine but car was dented (still waiting for a comeback) and locking wheel nut went missing

Service

We were given accurate timing and fuss free customer service.

Service

I left the car at 8.00am for a simple MOT and asked to collect it at 1.30pm. Unfortunately you had to fit a new tyre because of damage to one of the existing. But I couldnt drive the car away until 4.00pm. Not good enough for a premium car service.

Service

The whole process was very easy, car was picked up from my house and returned cleaned after being serviced. It did have an issue with the blown bulb which was still blown on the car's return but that was simply rectified with a return visit.

Service

Lady was very helpful

Service

I was well treated.

Service

Every one is helping and the is the Best garage BMW All Staff are nice I'm Very happy Thank you

Service

Reliable service

Service

On the whole my experience was very satisfactory.The sales person was not to pushy and answered all my queries.Once agreeing the purchase all went very smoothly

Sales

Because it's true

Sales

Delivery of my car felt really special and exceeded my expectations in terms of picking up my luxury car.

Sales

Personal wery friendly and helpful.