Very courteous and helpful

Always a warm welcome at Specilist Cars Luton, but a little surprised the paper work was not immediately to hand having pre booking the service.

Not completely satisfied due to shortcomings indicated above.

It was ok. This was my first experience as a new BMW owner and I had higher expectations.

Serviced on Friday- fine. Saturday morning serious problem with brakes that had been replaced giving very burnt smell. Monday Laura says bring it in. Identified as warped disc, replaced “under warranty”!, waste of four hours.

Serviced and valeted my car

Service light still on . Bluetooth not working

I am selling a car and wanted to dispose of winter wheels/tyres. Specialist Cars recommended these and they are very good but there is no assistance with disposal (E-Bay was suggested but no willingness to buy back)

They have always shown respect and consistent helpful advice to all my queries

Past experience

Kept up to date with progress

Very Satisfied!!

I ordered new tyres but another type were supplied, the car was mot'd and serviced but was returned without the computer being updated and without the service book filled in. Requests for the car to be collected for computer reset have not resulted

My only criticism is you wouldn't come and pick my car up and return it to my office at Whitbread Court, which is something you usually do. The reason give was you didn't have enough notice; think I would have had to wait 2 weeks?

kept informed of any issues that arose, particularly liked the video sent by the service engineer so I could see exactly what the issues were!

Car was collected on a Friday for a day but you were short of a part and therefore car was retained over the weekend.This was very inconvenient.I will never arrange service ( unless unavoidable) again without requesting courtesy car.

Satisfied with the overall service of the car, but when I opened the bonnet to check what they had done. The engine was covered with grease and hand prints all over. Would have preferred this to be wiped cleaned and be more presentable.

Addressed all issues that needed attention.

Really happy with specialist cars Luton. The service was smooth and what I would expect from BMW.

Car collected and delivered on time, service carried out as expected

The Service advisor was very polite and courteous.

Car came back clean, all serviced in a day, able to pay by phone making things far easier for me

Looked after my Alfie Long

As above, always feel welcome whilst waiting.

Very responsive sales team. Service team reasonably good.

Kept waiting 20 minutes for see a service advisor on one occasion with no communication and a while you wait took 3 hours instead of the specified time.

Collected car and work carried out on time with good communication.

Vehicles collected and delivered back to my home address. Issuecwith vehicle was resolved immediately and the collection was arranged quickly

Everything went smooth, from booking a service till phone call to pick my car.

Emily / Rebecca in service is great

Tried calling anumber of times in the afternoon to check on progress of car with no reply. Finally got through in the evening to be told that a text had been sent earlier in the afternoon; no message was received.

Slight mixed up of vehicle registration before visiting dealership.

firstly I did not know where the car was taken, eventually found out it was Luton, confusion on returning car and still no information on what was wrong.

As above

I purchased the car remotely and trusted in the quality of a BMW approved used car and assurances of sales person that car was emaclate. Having find several scratches and torn interior leather trimi have failed to get any response from dealership.

It was OK

Very comprehensive and detailed response

Satisfied with the service

I was served by Emily Croft and she was very helpful and professional. I came with a 1 year old child and she kindly prioritised and completed the work sooner than expected. Thank you very much. Dr. R. J.

Very good experience, seamless from it being picked up, to when it was returned. Also was informed during the day on the progress.

although I was satisfied with the service there are always things that can be improved.

As this was an end of warranty check, Specialist Cars Luton would not pick up and return my car to work. So while I was happy with the inspection, the impact on my working day was disappointing.

Got help for what I was looking for

Brakes were squeaking on my M6. Brakes and discs taken off, cleaned and put back on. I was told this is normal on an M car as the brakes are so substantial. When I left they were not squeaking but 2 days later it they started to again, loudly.

Service level meets my needs

As a customer its important that someone listens to me and what i want. This is what happened at Luton. Cornell listened to what i needed and wanted and advised me. Also he didnt push for a sale which i feel is key in getting customers.

I received absolutely phenomenal support from Emily Bancroft(?) when bringing my car in for a service, I had a few questions as I am fairly new with cars and she answered them with no hesitation and made sure I understood completely.

From booking to completion I was entirely satisfied

Able to book for my required service date. Helpful feedback on service.

When phoning takes to long to answer phone and then when finally get through and put through to service department call goes to answer phone very frustrating to wait to get call back to say the wrong parts came in and wait till following day for car

Good service

Had to wait for car to be cleaned

Great service from Barry, polite, professional.

Communication was excellent, advice given and the sales process helpful and not pushy. Hand over was enjoyable and well organised to ensure a smooth process. Alfie at Specialist Cars was excellent to deal with.

From the moment you walk in the door you feel at ease. At reception they are quick to help and the direct you to the waiting area where you’re invited to have a coffee or read the paper while you’re waiting. The sales staff and management were ??

worked to find the best car to fit my needs

Was the best experience picking up a new car

Very helpful. No problems. Will go back.

Very satisfied but could appreciate the loyalty more

Very pleased with how smoothly things went.

Very professional easy to talk to and explained in full detail

Best ever sales people: Steve Hudson and the dealer manager Dan. Made you feel very special. It was an absolute pleasure.

Steve Hudson from Specialist Cars Luton is really helpful, this is the second car I bought from him.

Very happy with dealership went through all the cars gadgets and took time to make sure I understood

seamless and very straightforward process, very helpful guy in Jamil....highly recommend