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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
Good communications and aftercare
Very good personal experience from booking to collecting the vehicle
Contacted at every point, I also received 10% off, through doing the work it was picked up that some mechanical parts were stuck down with superglue and I was notified of this straight away. For making my car safer I have to say that I was grateful.
Very good, polite customer service
My first BMW and so far overall experience of car and BMW as a company is great.
As above, advisor very polite and efficient
Super helpful and friendly, kept me upto speed and car was ready quicker than expected, appreciate the video to closely look at the car which ive not been able to do myself.
They were ready for me when I took me car to service. The service was well done. The quote for the service was not exceeded. Everything was done in a Covid safe way.
No issues, great service!!
Always delivering quality maintenance services, disappointed BMW not washed on the last two occasions due to COVID-19 restrictions.
The one way system worked well. Everything was clear and someone was there to send me in the right direction
easy to book. kept up to date and car ready on time
I have only ever received good professional customer service from this team
I repeat what I have already said in your previous question.
Again the staff are so knowledgeable and helpful.
Understand the current circumstances but I do like the wash and clean up
Would've liked them to have cleaned the car
Mechanics completed an excellent job. I loved the video footage of the car whilst service was being performed
Curtis has been so helpful fitting me in for a last minute overdue MOT. Great service, he's a credit.
I had a waiting appointment and everything was being done to keep everyone safe.
From the booking in, drop off, quality of work, communication and collection, was all spot on.
Video evidence as tasks carried out (evidence that brake fluid was being changed). Great communications from Service Advisor. This agent actually had a clue (technically astute).
Really fast service. Dealt with warranty and hire car for me.
Excellent service customer care
Satisfied excellent
The lady when through everything with me so that I could understand what's needed to be done
I was completely satisfied
First class service
They never disappoint and are a pleasure to deal with
Always polite and helpful
Couldn't ask for better
Very satisfy managers and employees always help you when you need a help and that's why BMW is the best you can get thank you very much for having such a nice garage and People who work there that's why makes place the best
On time , personal
Yes was completely satisfied with repair and time taken
The issue that I had with the car was resolved quickly and efficiently
Always good in the dealership
Completely satisfied with Specialist Cars Luton, I trust them totally with my car and would never go anywhere else.
Very friendly, pleased with the service Emily provided a*****
We deal with Emily on service department and she is very helpful and goes out of her way to make our experience very good and pleasant each time! She works around our convenience in booking cars in as we are a local hire company.. So Thanks again????
Car was fixed very quickly.
Everyone came across very professional and friendly and helpful.
Can't fault it
Customer services was fantastic. The staff are friendly and give honest advice. Work is carried out in a professional manner. I travel from london to luton just to get the Customer service.
Very prompt service and thorough checks performed to full satisfaction
Good COVID safe environment
Always helpful and great service
KEEP UP THE GOOD WORK
the service was really good
This was the first time I have used Specialist Cars in and they met my expectations and were equally as good as the MK BMW garage I have used previously.
easy to deal with, good communication - I did not have to chase up updates.
Always happy to assist
Good efficient and quality service from the team.
Product knowledge very good, took the trouble to find the answers that the salesperson was unsure of. Picked the car up during lockdown so handover not as I was expecting but fully understood given the circumstances
Mitch Scales (Sales Executive, Specialist Cars Luton) provided me with outstanding customer service. Mitch was always available on the phone when I had queries and also was very accommodating face-toface amidst COVID-19 pandemic.