Lack of bulb and ridiculous cost to replace

Am not happy

I've used Specialist Cars Luton for over 15 years and have always been impressed

All fine

Parking is an issue! Everything else is great. Very nice customer service inside.

Started and finished on time. Very thorough attention to detail.

Ive always had fantastic service from team at Specialist Cars in Luton

This was only my 2nd experience so I will need to go a few times more before I am convinced they have improved permanently from my poor experience on my 1st visit.

I gave this score because my car was collected, serviced and returned all as pre-arranged

Great friendly

Thought they made a big thing of a complimentary health check which, when pressed, was nothing more than a walk around my car. The oil light was on and the service light not reset when collected. No tyre pressures checked. So

My car feels a lot better since it was serviced.

As above . The waiting time could have been a little more accurate however .

Very impressed. Would of liked to of known exactly what the problem was with my car - even though it has been fixed.

The service itself :

Excellent

Friendly and informative service

I was able to work and use the available facilities

we were satisfied with service but a long wait

Very efficient service

Didn't have the work done so can't comment

Had to make special journey to have tyre pressures done. Got home two dust caps missing. Tyre slick all over alloy wheels.no one offered to clean it off. Another journey to garage for dust caps. Alloy wheels cleaned.

Good

Decent service no hassle of waiting and the receptionist was all aware that I was coming

After contacting my supplying dealer Lancaster Milton Keynes and BMW customer service, it was Specialist Cars who came to the rescue and provided the responses you would expect from BMW. BMW themselves should be ashamed

Collect and delivery was on time and the work was carried to an A* standard

Helpfull, friendly, knowledgeable staff

Prepared to listen and generally helpful.

The sound on the health check video was very poor

We return every time to Specialist Cars Luton despite now living closer to Bedford, for the loyalty and care always shown.

Great service. Always advises on any other issues. Can choose to wait for the service to be completed.

i no longer feel that Specialist Cars value my business or take into account my loyalty as long staning customer. No awareness of customers history.

Found fault code, ordered part and fitted same day

Car valeting was poor unfortunately, it is not what I would expect from BMW brand. Video message is a nice touch only if there was no noise in background, I couldn't hear what the mechanic was saying.

Very helpful and friendly

The Best Garage in UK and Nice please to visit Thank You To All

Whilst my car was kept in a lot longer than planned due to fault windscreens I cannot fault the way Barry in the service department treated us. He was great during the whole issue and would be a large part of why we will come back.

There was a lack of information, we were told that if the vehicle had less than 8 months left on the service it would be carried out before we took the car, this was not done. There was damage to the paintwork which was rectified, but we had to take

All my cars were bought and have been serviced by by Specialist Cars and my next car will be too.

It took me at least four phone calls to arrange the appointment. I was told I would be called back on a couple of occasions and I wasn't.

The staff there are all great doing a wonderful job. I've had problems booking my car in the past. I complained and the manger there was very helpful in sorting this out for me. However, there is no queuing system when you go to pick your car up.

Excellent service, car ready when promised, all work completed.

My only criticism is the long wait for a loan car on service or repair days

I did follow up my problem and concerns with service manager only to be told BMW UK would not help

Comfortable showroom and never left waiting

See Q1 but the delivery/collection experience was most unexpected in a very good way. I felt like a VIP when I was handed the keys.

Good communications, and the operation of the vehicle was explained in me in great detail

All of my questions were thoroughly answered and I was given more than adequate time to support my decision making. Very knowledgeable staff supported me throughout all of my time at the showroom.

Hee showed me everything I needed to know and more