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The service team handle the servicing very well
There was some confusion , with the booking . I received telephone call the night before I was to drop the car , informing me that there was no courtesy car ,the message wasn't clear if there were cancelling or not . I had to call in the morning
Same reason as above. A bit pricey though, only reason why I didn't give a full 5 star
Excellent sales team, especially Scott
Recall work was completed quickly, however the courtesy was not particularly clean. Tank was just under 1/4 full, difficult to gauge how much fuel to put in therefore I over-fuelled leaving me out of pocket. full to full would be a better approach.
Hassle free booking service at a time convenient to me.
Work etc as promised, very pleasant waiting area, but took a bit longer than predicted
Efficient and friendly staff. Pleasant waiting area
5 star if my boot had been vacuumed
Great communication great service
Specialist Cars have been extremely efficient over the years and have been a pleasure to deal with.
Looked after well and sorted the problem in time
I find the staff easy to talk to and always happy to help. Whenever I have had a problem I am seen the same day.
The MOT passed with no advisories. I was able to work at the dealership in comfort.
Tracy was really nice and helpful
As you are less than perfect but not terrible, I selected a score midway on your chart. I believe you could do better.
Completely forgot to collect my car as previously arranged.
Service completed during my 90 minute wait as promised and car cleaned very well too.
Service indicator wasn't reset following brake fluid change. However, the service team were really good and quickly resolved the problem with minimum inconvenience to me.
Good customer service, but issues with a lack of courtesy cars (see answer above)
I booked a service, but when the day arrived they said no service was booked however they were able to book again within the same week.
I have given this score as I am still unsure if oil leaks fixed or smell is due to residue oil from previous leak. I am concerned I will have to pay to have this checked.
The only thing preventing a 5 was that the key reader indicated oil and filters service, but during the service, brake pads were required (down to 1mm). Why didn't this show up on either the key reader or on the instrument cluster in the car?
We have been kept in the loop with regards to any problems that the mechanics may find or have found and the short video at the end explains any future problems with the car which is very helpful.
Fitted me in very quickly
I was completely satisfied
I love Bmw
All went fine.
I had an issue with my car which I responsible of and I was pleased about how quickly it was handled, sadly the car is back having the same problem again.
Car service seems fine but car 'programme' updated - apparently a courtesy upgrade from BMW. As a consequence, my bluetooth connection no longer working! Have rebooked car in for correction but will be without this access for approx 3 weeks!!
Helpful friendly and kept informed.
Top service from all
Did a good job, on time and cleaned the car!
Extremely efficient and friendly. Also waiting area and facilities excellent.
Poor internal communication left me frustrated, having 2 extra trips that could have been completely avoided.
great job done
Very good services provided and clear explanations given to issues. Slightly overpriced though.
The only issue I have is when I collected the car firstly I was given the wrong invoice second when I contacted specialist cars to send me the correct invoice by email they sent it to the wrong email address. There is not enough space for this answe.
The second main issue was not resolved so whatever was done has made more car worse having a noise coming from what seems like a turbo. Also water is coming into the cabin. Could not leave my car there as there was no courtesy car again.
The engineer is very helpful
Team went over and beyond
Kept waiting when collecting twice
Reception staff are rude. Was advised the wait would be 1.5 hrs, this ended up being more than 2 hours with nobody keeping me updated.
On this occasion I am not completely happy as the fault with my car has started to reoccur and looking online it appears the fault is common to other Series 2.
No problems at all
No coordination between staff calling me to remind about the apppointment when the car was already in the workshop.
Excellent staff & service
Resolved the issue and with friendly and courteous service.
Work carried out was fine but car was dented (still waiting for a comeback) and locking wheel nut went missing
We were given accurate timing and fuss free customer service.
I left the car at 8.00am for a simple MOT and asked to collect it at 1.30pm. Unfortunately you had to fit a new tyre because of damage to one of the existing. But I couldnt drive the car away until 4.00pm. Not good enough for a premium car service.
The whole process was very easy, car was picked up from my house and returned cleaned after being serviced. It did have an issue with the blown bulb which was still blown on the car's return but that was simply rectified with a return visit.
Lady was very helpful
I was well treated.
Every one is helping and the is the Best garage BMW All Staff are nice I'm Very happy Thank you
On the whole my experience was very satisfactory.The sales person was not to pushy and answered all my queries.Once agreeing the purchase all went very smoothly
Because it's true
Delivery of my car felt really special and exceeded my expectations in terms of picking up my luxury car.
Personal wery friendly and helpful.