I had service done at 39.000, after I rang a booking when I had 37.000 and they said that I have to pay for it, even though I had a service plan for 3 years or 38.000, but they made the booking in a way I go over, so I can pay

Issue never resolved pretty much since purchase of the car

Although the fault I had with the Connected Drive could not be reproduced by your mechanics (seems to have corrected itself), I was advised that I was due a free service (part of the purchase package) that I hadn't realised, so this was carried out.

Nice showroom,plenty of coffee and very professional staff

The service I received was very good but it was extremely frustrating that the car seemed to have been been reset, as all audio, phone, seat and heater settings were all lost.

I used to take my car to different BMW in Warrington and Preston The cleaning of the car was higher standard

As above

They were very helpful and made sure we had a replacement car whilst ours was getting fixed

The service engineer claimed no fault found, but the problem with the air spoiler had existed for 5 weeks. Not convinced it won't reoccur.

Good customer services however when I was told that my car was ready for collection I went to the branch and I had to wait 30 min until someone came to me as all the representative were busy

Nikki Rootes Chandler the service reception manager, could not have been more helpful. After I had told her all about all the problems I have had with their Stevenage branch.

A change of lamp bulb alone this time, but efficvient and speedy service

Please see below

Easy booking for service and efficient friendly customer service

DID NOT EXPECT TO HAVE TO LEAVE THE CAR OVERNIGHT BUT CAR RETURNED AT EARLIEST OPPORTUNITY

Was done in the time stated and was done well

Kept waiting while loan car organised, despite it being organised weeks in advance. When I picked up my car after service it had a warning light on the dashboard!! Also now have to take it back again as within a week its showing another service due!

Work completed fine.

Concerned that there is insufficient local expertise to deal quickly with Hybrid vehicles. However it is not surprising given the newness of the technology.

I couldn't fault the work undertaken which, regrettably, was due a failure of the electronic fuel pump. I was disappointed with the failure of an expensive electronic component after 3 yrs of use.

It is because you are specialist cars,....WOWJD.

Continue to give excellent service

The Service personnel anticipated a possible need to keep the vehicle overnight and offered a loan car. The vehicle was kept in overnight.

Very pain free and professional

again they were able to help me immediately, they took my car in straight away even though I turned up unexpectedly.

Everything done on time and car comes back cleaner

Tracey was very friendly, efficient and did not lose track of what needed doing on my car.

Did exactly what was asked of them.

A feeling of being valued

Salesman helpful, showed me a car outside of the showroom that met my requirements, handed me suitable information to take away.

Been a BMW customer for 30 yrs and completely satisfied with the service I received from this company from start to finish.

Pass the blame culture. Don’t want to take accountability and I had to call 6/7 times to get a response. My calls were avoided and only got a response when I sent an email including the head of the branch.

Always a warm welcome at Specilist Cars Luton, but a little surprised the paper work was not immediately to hand having pre booking the service.

Not completely satisfied due to shortcomings indicated above.

Very courteous and helpful

It was ok. This was my first experience as a new BMW owner and I had higher expectations.

Very helpful, informative and kept me updated with the purchase

excellent service throughout the process

What can I say except that every one was very helpful

Excellent service at BMW specialist cars Luton.

From start to finish can’t really fault the service offered. Being a big Mercedes fan with a strange sense of brand loyalty I must say the experience delivered by Derek and the team from specialist cars is unrivalled!

Cornell was a great sale professional, knew his product

I did feel the process was too long and BMW kept telling me the car was further along than the centre. Very confusing.

I have bought from this dealer previously and would highly recommend Specialist Cars

Communication was excellent, advice given and the sales process helpful and not pushy. Hand over was enjoyable and well organised to ensure a smooth process. Alfie at Specialist Cars was excellent to deal with.