Collect and delivery was on time and the work was carried to an A* standard

Helpfull, friendly, knowledgeable staff

Prepared to listen and generally helpful.

The sound on the health check video was very poor

We return every time to Specialist Cars Luton despite now living closer to Bedford, for the loyalty and care always shown.

Great service. Always advises on any other issues. Can choose to wait for the service to be completed.

i no longer feel that Specialist Cars value my business or take into account my loyalty as long staning customer. No awareness of customers history.

Found fault code, ordered part and fitted same day

Car valeting was poor unfortunately, it is not what I would expect from BMW brand. Video message is a nice touch only if there was no noise in background, I couldn't hear what the mechanic was saying.

The Best Garage in UK and Nice please to visit Thank You To All

Very helpful and friendly

Whilst my car was kept in a lot longer than planned due to fault windscreens I cannot fault the way Barry in the service department treated us. He was great during the whole issue and would be a large part of why we will come back.

There was a lack of information, we were told that if the vehicle had less than 8 months left on the service it would be carried out before we took the car, this was not done. There was damage to the paintwork which was rectified, but we had to take

All my cars were bought and have been serviced by by Specialist Cars and my next car will be too.

It took me at least four phone calls to arrange the appointment. I was told I would be called back on a couple of occasions and I wasn't.

The staff there are all great doing a wonderful job. I've had problems booking my car in the past. I complained and the manger there was very helpful in sorting this out for me. However, there is no queuing system when you go to pick your car up.

I did follow up my problem and concerns with service manager only to be told BMW UK would not help

Excellent service, car ready when promised, all work completed.

My only criticism is the long wait for a loan car on service or repair days

Had 8-10am appointment, arrived 8am, by 9am car hadn't moved. Was done by 10am. 1hr appointment would be better. all inclusive service plan, is not all inclusive. £70 for internal air filter....

Always So Helpful And Informative

The service chap was going to 'phone me with tyre prices, and didn't. It's not the first time I've had dealings with him and he was not contactable then either. He didn't return my calls then and I put it down to him being busy... but not now.

As above

Excellent customer service, especially as I wanted to swap loan cars

Great service, Great communication and a reasonable price.

nice lady, system works quickly, in and out pdq

Had to wait a week to get the car booked in, not offered a loan car (my car is under warranty and purchased from Spec Cars) signs the problem isn't full fixed. The warning light has come on 3 more times but at least brakes weren't applied.

Service completed promptly and on time .

Expectations were met completely.

Collected on time and returned midday

Have purchase from Specialist cars before

See above

1) A vehicle inspection costing £19 was added to my booking without my authorisation 2) When I inquired about a headlamp realignment I was quoted over £55 - I was expecting it to be complimentary or a small fee. This amount is too much.

The attention received during my last visit was good and it included the car wash. Brilliant. Very good service in this instance.

Service was great. However, when the car was returned it was parked on a neighbours drive and keys thrum the wrong letterbox! It wasn't a problem though.

Car went for MOT and check and wash. When it returned it was filthy with hand prints over the bonnet. Clearly if the car was washed it was done before the MOT/Tyres changed

Hee showed me everything I needed to know and more

Great car

Good salesman

My only complaint was that this time the car wasn't set up I.e. radio and phone etc. I know it's supposed to be self explanatory but it's still nice to know how things work because technology changes fast.