Meet the team

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Julian Bourne

Head of Business

Ashley Wicks

General Sales Manager

Dan Tucker

Retail Sales Consultant Manager
  • Department BMW Sales

Steve Hudson

Retail Sales Consultant Manager
  • Department BMW Sales

Robert Neale

Retail Sales Consultant Manager

Jamil Hanif

Retail Sales Consultant

Tony Gair

Loyalty Manager
  • Department BMW Sales

Cornell Greer

Retail Sales Consultant
  • Department BMW Sales

Mitchell Scales

Retail Sales Consultant

Hee Kiat Goh

Retail Sales Consultant
  • Department BMW Sales

Tony Yendell

Used Car Stock Controller
  • Department BMW Sales

Sales Administrators

  • Department BMW Sales

John Fincher

Aftersales Manager
  • Department Aftersales

Nikki Rootes-Chandler

Service Reception Manager

Jodie Darvall

Service Administrator

Lynda James

Service Administrator

Emily Conrad

Service Advisor
  • Department Aftersales

Tracy merson

Service Advisor
  • Department Aftersales

Tony Collins

Parts Manager
  • Department Aftersales

John Lucas

Technician

Andy Morey

Technician

James Johnson

Technician

Dan Smith

Technician

Zakeer Hussain

Technician

Rory Whooly

Service Driver

Maxine Beckles

Warranty Internal

Lewis Davies

Technician

Calvin Muniafu

Technician

Paul Kelleher

Technician

Abdul Rob

Tyre Technician

Jon Gill

Technician

James Margrave

Technician

Chris Lill

Apprentice

Ross Alderton

Technician

Lee Tynan

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good communications and aftercare

Service

Very good personal experience from booking to collecting the vehicle

Service

Contacted at every point, I also received 10% off, through doing the work it was picked up that some mechanical parts were stuck down with superglue and I was notified of this straight away. For making my car safer I have to say that I was grateful.

Service

Very good, polite customer service

Service

My first BMW and so far overall experience of car and BMW as a company is great.

Service

As above, advisor very polite and efficient

Service

Super helpful and friendly, kept me upto speed and car was ready quicker than expected, appreciate the video to closely look at the car which ive not been able to do myself.

Service

They were ready for me when I took me car to service. The service was well done. The quote for the service was not exceeded. Everything was done in a Covid safe way.

Service

No issues, great service!!

Service

Always delivering quality maintenance services, disappointed BMW not washed on the last two occasions due to COVID-19 restrictions.

Service

The one way system worked well. Everything was clear and someone was there to send me in the right direction

Service

easy to book. kept up to date and car ready on time

Service

I have only ever received good professional customer service from this team

Service

I repeat what I have already said in your previous question.

Service

Again the staff are so knowledgeable and helpful.

Service

Understand the current circumstances but I do like the wash and clean up

Service

Would've liked them to have cleaned the car

Service

Mechanics completed an excellent job. I loved the video footage of the car whilst service was being performed

Service

Curtis has been so helpful fitting me in for a last minute overdue MOT. Great service, he's a credit.

Service

I had a waiting appointment and everything was being done to keep everyone safe.

Service

From the booking in, drop off, quality of work, communication and collection, was all spot on.

Service

Video evidence as tasks carried out (evidence that brake fluid was being changed). Great communications from Service Advisor. This agent actually had a clue (technically astute).

Service

Really fast service. Dealt with warranty and hire car for me.

Service

Excellent service customer care

Service

Satisfied excellent

Service

The lady when through everything with me so that I could understand what's needed to be done

Service

I was completely satisfied

Service

First class service

Service

They never disappoint and are a pleasure to deal with

Service

Always polite and helpful

Service

Couldn't ask for better

Service

Very satisfy managers and employees always help you when you need a help and that's why BMW is the best you can get thank you very much for having such a nice garage and People who work there that's why makes place the best

Service

On time , personal

Service

Yes was completely satisfied with repair and time taken

Service

The issue that I had with the car was resolved quickly and efficiently

Service

Always good in the dealership

Service

Completely satisfied with Specialist Cars Luton, I trust them totally with my car and would never go anywhere else.

Service

Very friendly, pleased with the service Emily provided a*****

Service

We deal with Emily on service department and she is very helpful and goes out of her way to make our experience very good and pleasant each time! She works around our convenience in booking cars in as we are a local hire company.. So Thanks again????

Service

Car was fixed very quickly.

Service

Everyone came across very professional and friendly and helpful.

Service

Can't fault it

Service

Customer services was fantastic. The staff are friendly and give honest advice. Work is carried out in a professional manner. I travel from london to luton just to get the Customer service.

Service

Very prompt service and thorough checks performed to full satisfaction

Service

Good COVID safe environment

Service

Always helpful and great service

Service

KEEP UP THE GOOD WORK

Service

the service was really good

Service

This was the first time I have used Specialist Cars in and they met my expectations and were equally as good as the MK BMW garage I have used previously.

Service

easy to deal with, good communication - I did not have to chase up updates.

Service

Always happy to assist

Service

Good efficient and quality service from the team.

Service

Product knowledge very good, took the trouble to find the answers that the salesperson was unsure of. Picked the car up during lockdown so handover not as I was expecting but fully understood given the circumstances

Sales

Mitch Scales (Sales Executive, Specialist Cars Luton) provided me with outstanding customer service. Mitch was always available on the phone when I had queries and also was very accommodating face-toface amidst COVID-19 pandemic.