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Complimentary BP Chargemaster Homecharge unit

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BMW 118i M Sport

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The BMW i Range

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The BMW 5 Series.

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The BMW M4 Competition Coupé and Convertible.

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The BMW X Range. Lead without compromise.

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BMW Plug-In Hybrid Range.

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Proud Sponsors of Luton Town FC!

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The BMW X5

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The BMW X7

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The BMW M5 - Save £20,000 + £5,000 Deposit Contribution!

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The New BMW 1 Series

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The BMW Apprenticeship Scheme

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WE'RE ON SOCIAL MEDIA

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Snow Centre Partnership

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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The BMW Apprenticeship Scheme

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BMW Help: Recalls

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The Specialist Cars Opt In

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Check In. Top Up. Check Out.

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VED Tax Changes

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Bump it. Snap it. Send it.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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WE ARE RECRUITING

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How to get connected with BMW Connected Drive.

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Christmas and New Years Opening Hours

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Your Perfect BMW Couldn't Be Closer.

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Meet the team

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Julian Bourne

Head of Business

Ashley Wicks

General Sales Manager

Dan Tucker

Retail Sales Consultant Manager
  • Department BMW Sales

Steve Hudson

Retail Sales Consultant Manager
  • Department BMW Sales

Robert Neale

Retail Sales Consultant Manager

Jamil Hanif

Retail Sales Consultant

Tony Gair

Loyalty Manager
  • Department BMW Sales

Cornell Greer

Retail Sales Consultant
  • Department BMW Sales

Yusuf Akburak

Retail Sales Consultant
  • Department BMW Sales

Aamar Suleman

Retail Sales Consultant

Lucy Fisher-Garfield

Retail Sales Consultant

Nikki Rootes-Chandler

Service Reception Manager

Mitchell Scales

Retail Sales Consultant

Hee Kiat Goh

Retail Sales Consultant
  • Department BMW Sales

Tony Yendell

Used Car Stock Controller
  • Department BMW Sales

Sales Administrators

  • Department BMW Sales

John Fincher

Aftersales Manager
  • Department Aftersales

Jodie Darvall

Service Administrator

Lynda James

Service Administrator

Emily Conrad

Service Advisor
  • Department Aftersales

Leanne Aradi

Service Advisor

Tony Collins

Parts Manager
  • Department Aftersales

John Lucas

Technician

Andy Morey

Technician

James Johnson

Technician

Dan Smith

Technician

Zakeer Hussain

Technician

Rory Whooly

Service Driver

Maxine Beckles

Warranty Internal

Barry Simpson

Service Advisor

Lewis Davies

Technician

Calvin Muniafu

Technician

Bartosz Zrodlowski

Technician

Paul Kelleher

Technician

Abdul Rob

Tyre Technician

Jon Gill

Technician

James Margrave

Technician

Chris Lill

Apprentice

Ross Alderton

Technician

Lee Tynan

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

This was my 2nd visit for the same problem - considering it was a new car of a month old, then problems should not be expected whilst the 2nd visit solved the problem after the fault was identified and rectified

Service

Completed on time with no problems.

Service

All went well but since the service my tyre pressure system shows a loss of pressure in one tyre but nothing seems wrong with the tyre. Not sure if the valve was damaged when serviced.

Service

The best Dealer around, I've been going there for nearly 20 years and wouldn't go anywhere else.

Service

With so many cars available on the market its easy to slip and forget the customer post the sale, you continue the focus.

Service

Friendly and helpful staff

Service

Oil change service shockingly expensive

Service

Service was done while I waited, car was cleaned. It did take 2.5 hours to do a brake fluid change which felt like a long time. There was no check in with me or updates as to what was happening and when I might expect the service to be completed.

Service

Specialist cars are a fantastic partner to do business with and nothing is too much trouble for them.

Service

Staff are friendly and professional

Service

staff very helpful and I was a very upset customer - had not expected my 2 month old 5 series tourer to be off the road after such a short time !!

Service

It would have been 5 stars - I think this outlet is very good, but I have a persistent problem with squealing brakes at start-up (handbrake sticking) which has not been fixed in spite of several attempts.

Service

A 1.5hr warranty check/MOT visit became 3hrs, because I needed 2 new tyres. But the car was sitting on the forecourt for at least 30mins at the end of that time while they 'prepared the paperwork'. Then a week later rec'd a phone call re brake fluid!

Service

The service was very professional. The MOT was carried out in a timely and efficient manner. I chose to wait while this was carried out and it was pleasant and comfortable to wait with the coffeee making facilities.

Service

Good communication and a friendly service

Service

We couldn't be more satisfied with the level of service we receive from Specialist Cars, Luton.

Service

The service team handle the servicing very well

Service

There was some confusion , with the booking . I received telephone call the night before I was to drop the car , informing me that there was no courtesy car ,the message wasn't clear if there were cancelling or not . I had to call in the morning

Service

Same reason as above. A bit pricey though, only reason why I didn't give a full 5 star

Service

Excellent sales team, especially Scott

Service

Recall work was completed quickly, however the courtesy was not particularly clean. Tank was just under 1/4 full, difficult to gauge how much fuel to put in therefore I over-fuelled leaving me out of pocket. full to full would be a better approach.

Service

Hassle free booking service at a time convenient to me.

Service

Work etc as promised, very pleasant waiting area, but took a bit longer than predicted

Service

Efficient and friendly staff. Pleasant waiting area

Service

5 star if my boot had been vacuumed

Service

Great communication great service

Service

Specialist Cars have been extremely efficient over the years and have been a pleasure to deal with.

Service

Looked after well and sorted the problem in time

Service

I find the staff easy to talk to and always happy to help. Whenever I have had a problem I am seen the same day.

Service

Very satisfied

Service

The MOT passed with no advisories. I was able to work at the dealership in comfort.

Service

Tracy was really nice and helpful

Service

As you are less than perfect but not terrible, I selected a score midway on your chart. I believe you could do better.

Service

Completely forgot to collect my car as previously arranged.

Service

Service completed during my 90 minute wait as promised and car cleaned very well too.

Service

Service indicator wasn't reset following brake fluid change. However, the service team were really good and quickly resolved the problem with minimum inconvenience to me.

Service

Good customer service, but issues with a lack of courtesy cars (see answer above)

Service

I booked a service, but when the day arrived they said no service was booked however they were able to book again within the same week.

Service

I have given this score as I am still unsure if oil leaks fixed or smell is due to residue oil from previous leak. I am concerned I will have to pay to have this checked.

Service

The only thing preventing a 5 was that the key reader indicated oil and filters service, but during the service, brake pads were required (down to 1mm). Why didn't this show up on either the key reader or on the instrument cluster in the car?

Service

Fitted me in very quickly

Service

We have been kept in the loop with regards to any problems that the mechanics may find or have found and the short video at the end explains any future problems with the car which is very helpful.

Service

All good

Service

I was completely satisfied

Service

I love Bmw

Service

All went fine.

Service

I had an issue with my car which I responsible of and I was pleased about how quickly it was handled, sadly the car is back having the same problem again.

Service

Everything was great. As I had the latest tech system, the only thing I could recommend is that the staff have some more training to get up to speed with all the functions.

Sales

Came on time as promised

Sales

I was pleased with the way the salesman dealt with me. He had the know how when it comes cars.